Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
Every day, people interact with neurodivergent customers and clients, but many have never been shown how small changes in communication and approach, can make a huge difference. With over 20% of the population neurodivergent, you are meeting neurodivergent customers and clients - whether you know it or not!
This practical, engaging training helps people who work with customers better understand neurodiversity. As well as giving them simple, realistic strategies to create more positive, accessible and inclusive experiences for neurodivergent customers.
Whether you work in retail, travel, hospitality, financial services or any other customer-facing role, this session will leave you feeling more confident supporting people with different communication styles, sensory needs and ways of processing information.
We've trained thousands of customer-facing colleagues, including more than 3,000 TUI team members, along with teams at Marks & Spencer, BP, Sky and many more helping them better understand and support their customers. Our training is practical, relatable and full of simple ideas that people can start using straight away, many of which don't cost a penny.
Delegates will learn:
What neurodiversity is and why it matters
How ADHD, autism and other neurodivergent conditions may impact a customer's experience
Practical communication strategies that build trust and reduce misunderstandings
Simple adjustments that create more accessible services
How small changes can have a big impact for both customers and businesses
When: Tuesday 21st July, 6:30–8:00pm GMT
Where: Online via Teams (A link will be sent once you’ve booked)
Cost: £45 inc VAT
“Creating a more neurodiversity-friendly customer experience doesn’t have to mean making big changes. Often, it’s the small things that help people feel understood. And they don’t cost a penny! ”
Every day, people interact with neurodivergent customers and clients, but many have never been shown how small changes in communication and approach, can make a huge difference. With over 20% of the population neurodivergent, you are meeting neurodivergent customers and clients - whether you know it or not!
This practical, engaging training helps people who work with customers better understand neurodiversity. As well as giving them simple, realistic strategies to create more positive, accessible and inclusive experiences for neurodivergent customers.
Whether you work in retail, travel, hospitality, financial services or any other customer-facing role, this session will leave you feeling more confident supporting people with different communication styles, sensory needs and ways of processing information.
We've trained thousands of customer-facing colleagues, including more than 3,000 TUI team members, along with teams at Marks & Spencer, BP, Sky and many more helping them better understand and support their customers. Our training is practical, relatable and full of simple ideas that people can start using straight away, many of which don't cost a penny.
Delegates will learn:
What neurodiversity is and why it matters
How ADHD, autism and other neurodivergent conditions may impact a customer's experience
Practical communication strategies that build trust and reduce misunderstandings
Simple adjustments that create more accessible services
How small changes can have a big impact for both customers and businesses
When: Tuesday 21st July, 6:30–8:00pm GMT
Where: Online via Teams (A link will be sent once you’ve booked)
Cost: £45 inc VAT
“Creating a more neurodiversity-friendly customer experience doesn’t have to mean making big changes. Often, it’s the small things that help people feel understood. And they don’t cost a penny! ”