Privacy & Cookie Policy

Your privacy is important to us. This Privacy & Cookie Policy is for the website https://perfectlyautistic.co.uk and refers to the owner of the website, Perfectly Autistic, whose registered office is at 45 Sandhole Lane, Little Plumstead, Norwich, NR13 5HZ.

We are committed to protecting and respecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

If you have any questions, you can contact us using the form on our website or by writing to us at the above address. Perfectly Autistic is the Data Controller for the purposes of this policy.

1. How we collect information from you

This website is hosted by Squarespace, which automatically collects certain data when you visit, including:

  • Information about your browser, network and device

  • Web pages visited prior to arriving on this website

  • Your IP address

Squarespace needs this information to operate and improve its services. Data is processed in a de-personalised and aggregated form.

We also collect personal information when you:

  • Contact us about our services

  • Book an appointment via our online booking system

  • Review/sign proposals or contracts for work

  • Make payments through our online accounting system

  • Interact with us via email or social media (e.g. Facebook, LinkedIn, Twitter/“X”)

  • Subscribe to our newsletter

If you make a purchase through our site, we collect information such as your billing/shipping address, name, email address, phone number, and order details. We share this information with Squarespace to fulfil your order.

2. What type of information we collect

The personal information we may collect includes:

  • Name, email address, postal address, and phone number

  • Payment information (processed securely via our providers – not stored by us)

  • IP address, browser type, device details, and location data

  • Pages you visit on our website and interactions with our services

3. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Process bookings, contracts, and payments

  • Fulfil our contractual obligations to you

  • Seek your feedback on our services

  • Notify you about changes to our services

  • Send communications you have requested or consented to (such as newsletters)

We may also use anonymised, non-identifiable data (such as IP addresses and usage statistics) to analyse website performance and improve our services.

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, or until you request its deletion.

4. Who has access to your information

  • We will never sell or rent your data to third parties.

  • We will not share your data with third parties for marketing purposes.

  • We may share your data with trusted third-party service providers who act as data processors on our behalf (e.g. Squarespace, Google Analytics, Mailchimp, payment processors). These providers only receive the minimum data required to perform their services and are bound by contracts to protect your information.

5. Security precautions

We use SSL encryption and take appropriate technical and organisational steps to keep your information secure. However, no system is completely secure, and we cannot guarantee the security of data transmitted over the internet.

6. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“the right to be forgotten”)

  • Restrict or object to the processing of your data

  • Request the transfer of your data to another service provider (data portability)

To exercise these rights, please contact us at:
Perfectly Autistic, RE: Privacy Enquiry, 45 Sandhole Lane, Little Plumstead, Norwich NR13 5HZ.

7. International data transfers

Some of our service providers (e.g. Squarespace, Mailchimp, Google) may transfer or store your data outside the UK or EEA. Where this happens, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

8. Cookies

This website uses cookies to enhance user experience and analyse traffic.

  • Essential cookies: required for the site to function (e.g. checkout process).

  • Analytics cookies: provided by Squarespace and Google Analytics to understand how visitors use our site.

The following Google Analytics cookies may be placed on your device: _ga, _gat, _gid.

By accepting our Cookie Notification, you consent to the use of cookies. You can manage or disable cookies in your browser settings, though some features of the site may not work properly without them.

For more details:

  • Squarespace Cookie Policy

  • Google Privacy Policy

9. Email newsletter

If you subscribe to our newsletter, we collect your name and email address. Our newsletters are managed via Mailchimp, which securely stores this data.

You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of emails.

Mailchimp may use tracking technology (such as link clicks and email opens) to help us improve our communications.

10. External links & social media

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing personal information.

We also use social media platforms (such as LinkedIn, Facebook, Instagram, Twitter/“X”). Any interactions you have with us via social media are subject to the privacy policies of those platforms.

11. Customer accounts

If you create a customer account, we may collect your name and email address. This is shared with Squarespace so they can provide website services to us.

12. Fonts

This site uses Google Fonts and Adobe Fonts. To display fonts correctly, your browser may send limited information (such as IP address and browser type) to their servers.

13. Review of this policy

We review this policy regularly and update it where necessary to reflect changes in law or our services.

This policy was last updated in August 2025.